Human Resource Intern

Role Overview

This HR support role helps employees and managers navigate everyday people processes, while keeping recruitment, onboarding, employee records and departures on track. Accurate documentation, timely follow-up and reliable HRIS data are important to the smooth running of the department and to employees’ experience throughout their time with the organisation.

Key Responsibilities

• Serve as an initial contact for employee questions about HR policies and procedures, resolving routine matters and referring more complex issues to the HR Officer or HR Business Partner.
• Respond to day-to-day requests from employees and line managers, and provide administrative support to HR and the wider business when needed.
• Take part in interviews for junior retail and warehouse positions, then coordinate new-hire reference-check documents with candidates and the screening provider, following up for completed reports.
• Prepare and maintain complete employee files for new starters, checking documents against the required checklist and scanning records into OneDrive.
• Arrange pension and medical scheme enrolments for confirmed employees, ensuring forms and supporting documents reach the relevant providers on time.
• Coordinate employee exits, including separation letters, certificates of service, exit forms, final-dues acknowledgements and pension withdrawal or transfer paperwork.
• Track internal moves and ensure signed mobility letters are stored in both physical and digital employee files.
• Maintain time-and-attendance information in the HRIS, checking data for payroll processing; update shared trackers covering hires, probation, exits, disciplinary matters, leave and related HR activity.
• Manage HR document filing, coordinate monthly birthday acknowledgements, and assist with disciplinary, occupational safety and health, WIBA documentation and departmental projects as assigned.

Requirements & Qualifications

• Diploma in Human Resources Management or a related discipline.
• At least two years of HR department experience; exposure to retail, FMCG or a related operating environment is an advantage.
• Working knowledge of the employee lifecycle and practical ways HR processes can support performance and job satisfaction.
• Knowledge and application of Kenyan employment legislation.
• Confident use of Microsoft Office, particularly Excel, Word and PowerPoint.
• Strong attention to detail, sound judgement and practical problem-solving ability.
• Clear communication and interpersonal skills, with a positive, results-focused approach.