HR Officer - People Operations

Job Description

Recruitment & Onboarding

• Coordinate the recruitment process from approved vacancy through to successful onboarding.
• Coordinate job advertisements, candidate pipelines, interviews and assessments.
• Maintain timely communication with candidates and hiring managers.
• Coordinate background checks and pre-employment requirements.
• Support preparation and issuance of employment offers and contracts.
• Coordinate onboarding activities and documentation.
• Ensure recruitment and onboarding records are complete and accurate.
• Monitor outstanding recruitment actions and ensure they are followed through.

Employee Lifecycle Administration

• Manage the day-to-day HR administration that supports employees throughout their employment.
• Maintain accurate and confidential employee records.
• Coordinate employment contracts, probation, confirmation and other employee lifecycle documentation.
• Manage leave administration and maintain accurate leave records.
• Monitor attendance-related information and escalate recurring or significant issues.
• Coordinate employee changes such as transfers, promotions and other employment updates.
• Ensure required HR documentation is completed, properly maintained and accessible to authorized users.
• Support routine employee HR queries and escalate complex or sensitive matters to the HR Manager.

HR Operations & Reporting

• Ensure that core HR processes are completed accurately, consistently and on time.
• Maintain HR information in relevant systems and databases.
• Prepare routine HR reports relating to areas such as headcount, recruitment, leave, contracts and employee movements.
• Validate HR information and identify discrepancies or missing data.
• Monitor key HR deadlines and milestones and proactively follow up on outstanding actions.
• Support HR audits, compliance activities and other operational requirements.
• Maintain appropriate HR files and documentation.

Employee Experience & HR Support

• Help create a responsive and professional employee experience.
• Serve as a first point of contact for routine HR queries.
• Provide employees with accurate guidance on established HR processes and policies.
• Support employee engagement activities and HR initiatives.
• Coordinate training logistics and maintain relevant records.
• Support employee communications and HR events.
• Identify recurring employee concerns and bring them to the HR Manager's attention.

Technology & Process Improvement

• Help build a more efficient, technology-enabled HR function.
• Use HR systems, digital tools and AI to improve HR administration and workflow management.
• Review system-generated information and ensure it is accurate and actionable.
• Identify opportunities to simplify, automate or improve repetitive HR processes.
• Support the development and maintenance of HR SOPs, checklists and workflows.
• Contribute ideas that improve the efficiency and quality of HR services.
• Our approach is simple: technology should make good HR professionals better—not replace ownership or judgment.

Qualifications

We are looking for potential, discipline and learning agility, not simply years of experience.

You should have:

• A Diploma or Bachelor's degree in Human Resources, Business Administration, Management or a related field.
• Some experience in HR, recruitment or administration.
• Strong organization and attention to detail.
• Excellent written and verbal communication skills.
• Strong follow-through and ability to manage multiple priorities.
• Good working knowledge of Microsoft Office.
• Ability to handle confidential information with maturity and discretion.
• A proactive approach to work and a willingness to take ownership.
• A genuine interest in developing a career in HR and People Operations.

It would be an advantage to have:

• CHRP or progress toward a professional HR qualification.
• Experience with an HRIS or recruitment system.
• Exposure to recruitment coordination and employee onboarding.
• Familiarity with AI and digital productivity tools.
• Experience in a fast-paced or growing organization.

WHAT SUCCESS LOOKS LIKE

You will be successful in this role when:

• HR processes move smoothly and on time.
• Employee and recruitment records are accurate and complete.
• Important deadlines and milestones are not missed.
• Employees receive timely and professional HR support.
• Outstanding actions are followed through without constant supervision.
• HR information can be trusted.
• You identify issues early and escalate them appropriately.
• You use technology intelligently to improve how work gets done.
• The HR Manager can rely on you to own the operational details and follow-through of the HR function.

THE PERSON WE'RE LOOKING FOR

You are someone who:

• Takes ownership — you do not need to be chased to complete your responsibilities.
• Is organized — you know what is happening, what is due and what needs attention.
• Follows through — you don't allow outstanding actions to disappear.
• Pays attention to detail — you spot errors before they become problems.
• Communicates well — you can engage professionally with employees, candidates, managers and senior leaders.
• Learns quickly — you are excited by the opportunity to grow into more challenging HR work.
• Embraces technology — you are curious about using AI and digital tools to make HR better.
• Uses judgment — you know what you can resolve and when something needs escalation.
• Cares about people — you understand that good HR is ultimately about helping people and the organization succeed.