HR Officer - Ops

Role Overview

Based in Nairobi, the HR Officer will keep daily People & Culture services running smoothly for employees across branches and field teams. The role combines employee relations, Kenyan employment-law compliance, and accurate workforce administration with improving HR systems and workflows, helping the organisation deliver fair, responsive, and dependable support.

Key Responsibilities

• Coordinate employee-relations matters, disciplinary hearings, and performance improvement plans, handling cases impartially and working to close them within the 10-day service target.
• Move the organisation’s directory into its HRIS and improve the quality and usability of employee information.
• Automate HR document workflows and establish an efficient process for tracking employees after probation.
• Respond to field-team questions through Hiver, managing support requests promptly and following them through to resolution.
• Maintain complete, audit-ready employee files and check that HR procedures comply with Kenyan labour law.
• Track attendance and leave across teams, follow up on discrepancies, and keep records current.
• Prepare HR metrics and use workforce data to identify opportunities to improve people processes.

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• Active membership of the Institute of Human Resource Management (IHRM).
• At least two years of practical HR experience in a fast-paced working environment.
• Sound working knowledge of Kenyan labour law, employee relations, and performance management processes.
• Practical experience using HRIS platforms and workflow automation tools.
• Strong organisation and follow-through, with the ability to manage sensitive cases and meet service deadlines.
• Demonstrated integrity, discretion, empathy, and a proactive approach to solving operational problems.