HR Officer

Role Overview

You will be the operational backbone of the human resources function, ensuring that every part of the employee lifecycle—from hiring to offboarding—runs smoothly and in line with the Sacco’s values. Day to day, you will handle employee relations, compliance, leave tracking, and performance processes, while also advising leadership on staff welfare and organisational structure. Your work directly shapes a positive, productive workplace and helps the Sacco retain and develop the people who serve its members.

Key Responsibilities

• Coordinate the full employee journey, including recruitment, orientation, skills development, performance appraisals, and retention efforts, so each stage is consistent and well-documented.
• Act as the first point of contact for HR operational questions, guiding staff on workplace safety, well-being, and wellness while ensuring a supportive environment.
• Manage the performance management cycle by facilitating reviews, analysing outcomes, and recommending actions that promote continuous improvement across teams.
• Own leave administration by tracking balances, approving requests within policy, and planning coverage to avoid disruption to daily operations.
• Maintain current, accurate job descriptions for every role and help shape the annual staffing plan and organisational structure to match strategic needs.
• Ensure adherence to labour laws, Sacco policies, and industry standards, monitoring changes in regulations and taking corrective action when gaps are identified.
• Conduct meaningful exit interviews, capture insights, and present trends and recommendations to the CEO to reduce turnover and strengthen the employer brand.
• Prepare monthly HR reports covering employee matters, flag issues early, and propose quarterly improvements that increase departmental efficiency.
• Provide coaching and mentorship to staff, focusing on resilience, motivation, and long-term career growth in a mission-driven financial environment.

Requirements & Qualifications

• A bachelor’s degree in human resource management or a closely related field from a recognised university.
• Active membership in the Institute of Human Resource Management (IHRM) and eligibility for any other recognised HR professional body.
• At least three years of hands-on experience in administrative and HR procedures, ideally within a financial institution or Sacco, with direct exposure to business systems used in HR operations.
• A minimum of two years in a supervisory or people-management role, demonstrating the ability to lead, coach, and hold teams accountable.
• Solid knowledge of statutory employment requirements, compliance obligations, and current labour legislation affecting financial service employers.
• Strong interpersonal and communication skills, with the ability to handle sensitive staff matters discreetly and advise senior leadership confidently.
• Good organisational skills and attention to detail, especially when managing records, leave schedules, performance documentation, and monthly reporting.

What We Offer / Why Join

This is an opportunity to take ownership of HR in a member-focused financial institution where your influence reaches every department. You will have the chance to shape culture, improve retention, and act as a trusted advisor to both staff and executive leadership, all while growing your expertise in the Sacco sector.