Hospitality Operations Manager

Role Overview

The Hospitality Operations Manager coordinates the daily running of food and beverage service in Murang’a, overseeing kitchen, bar and front-of-house teams from opening through close. By balancing guest experience with food safety, stock discipline and financial controls, this role helps the operation deliver consistent service while managing costs.

Key Responsibilities

• Coordinate daily service across the kitchen, bar and dining areas, including opening and closing routines, shift handovers and staff assignments.
• Monitor food preparation, order accuracy, ticket times and beverage service, and inspect dining spaces and equipment for cleanliness and readiness.
• Manage purchasing needs and stock movement: check incoming deliveries against orders, ensure correct storage and FIFO rotation, and track kitchen, bar and guest-supply inventory.
• Conduct stock counts, reconcile records and investigate losses, spoilage or discrepancies.
• Review sales, operating expenditure and departmental budgets; monitor portion sizes, recipe costs and menu pricing to support target margins.
• Reconcile cash, card and mobile-money receipts against daily sales, following up on till or reporting variances.
• Prepare duty rosters, assign work across service teams and coach staff in menu knowledge, customer care, food safety and handling complaints.
• Enforce hygiene, temperature-control and workplace safety procedures; respond to escalated guest concerns and maintain required operational and compliance records.

Requirements & Qualifications

• At least five years of progressive management experience in a restaurant, hotel food and beverage department, catering operation or similarly busy hospitality venue.
• A diploma or bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Food and Beverage Management, Culinary Arts or a related discipline.
• Practical experience overseeing both kitchen operations and bar or beverage service.
• Strong capability in budgeting, stock reconciliation and cost-of-goods-sold control.
• Proven people-management and organisational skills, with the judgement to address performance issues and maintain service standards during busy periods.

What We Offer / Why Join

This is a full-time, on-site management opportunity based in Murang’a, Kenya. Remuneration is described as competitive.