Hotel Supervisor

Hotel Supervisor

Direct Line Reporting: Operations Manager

Industry Sector: Hospitality

Gross Salary Structure: Kshs. 30,000 - 40,000

Location: Thika Road

Role Overview

We are seeking a high-energy, detail-oriented Hotel Supervisor to oversee day-to-day operations and elevate guest satisfaction at our facility. Your primary objective is to drive cross-departmental efficiency, ensuring that the front office, housekeeping, and food and beverage teams run seamlessly. This position bridges front-line guest interactions with structured administrative oversight; you will manage everything from staff scheduling and deep-cleaning audits to inventory tracking and fast issue resolution. The ideal candidate is a natural hospitality leader who models excellent grooming standards, commands floor operations authoritatively, and thrives in a fast-paced guest service environment.

Scope of Responsibilities

Daily Floor Operations & Departmental Sync

• Supervise daily operational workflows across the front desk, housekeeping, and dining sections to ensure smooth guest transitions.
• Formulate and implement fair weekly staff duty rosters, monitoring attendance, punctuality, and compliance with grooming codes.
• Mediate immediate operational challenges, coordinate shift handovers, and ensure clear communication lines across departments.
• Ensure all actions on the property align strictly with standard operating procedures and hospitality service blueprints.

Guest Experience & Problem Mitigation

• Provide a warm, professional, and efficient welcoming environment for arriving corporate clients and leisure guests.
• Act as the direct point of escalation for guest inquiries, special booking requests, and service friction, resolving conflicts with absolute poise.
• Collect and evaluate guest feedback trends, recommending targeted service enhancements to improve customer retention scores.

Housekeeping Integrity & Property Upkeep

• Execute regular visual inspections of guest rooms, public lounges, and dining areas to guarantee impeccable sanitation.
• Track property wear-and-tear, logging maintenance requests quickly and following up with technicians to secure prompt repairs.
• Enforce local public health regulations, chemical handling rules, and environmental hygiene standards across all accommodation wings.

Inventory Maintenance & Cost Optimization

• Audit stock quantities across housekeeping linens, guest amenities, bar beverages, and general operating supplies.
• Coordinate regular physical stock-taking counts alongside the procurement desk to eliminate stockouts or unrecorded shrink.
• Champion strict waste-reduction guidelines within the kitchen and housekeeping departments to support profitability targets.

Health, Safety & Operational Reporting

• Monitor full workplace compliance with national health and safety statutes, fire safety guidelines, and local hospitality laws.
• Handle property emergencies, minor guest incidents, and safety hazards quickly according to established internal paths.
• Compile clear daily operational breakdowns, sales logs, incident portfolios, and performance scorecards for executive review.

Skills & Experience Required

Minimum Entry Criteria

• Academic Foundation: Degree or Diploma in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a complementary field.
• Industry Longevity: Minimum 2–4 years of active experience in the hospitality industry, with at least 1 year serving explicitly in a supervisory capacity within a hotel, lodge, resort, or serviced apartment setup.
• Core Competencies: Clear functional understanding of property management applications, room inspection practices, and front-office workflows.

Behavioral Attributes

• Commanding Leadership: Proven capability to direct, train, and coach diverse service cohorts while maintaining high workplace morale.
• Conflict Resolution: Advanced interpersonal skills with the ability to maintain composure under high-pressure customer service situations.
• Analytical Structure: Highly organized mindset capable of tracking multi-layered inventory logs and processing operational reports accurately.

Employee Rewards

• Career Acceleration: Gain deep, multi-departmental leadership experience that builds a solid foundation for top-tier resort management roles.
• Operational Autonomy: Take the lead on daily front-of-house initiatives with the authority to build unique, guest-first service cultures.
• Strategic Location: Operate within a highly connected commercial corridor, expanding your corporate and premium hospitality networks.

Way to Apply

Please submit your application for the Hotel Supervisor role, ensuring the exact job title is indicated in your email subject line.