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We are seeking an experienced Hotel Manager to lead operations at our hospitality property in Isiolo/Wajir. The ideal candidate will oversee all departments, ensure high standards of guest service, manage budgets, and maintain compliance with safety and hygiene regulations. This role is ideal for a results‑driven leader with strong operational and people‑management skills.
Oversee day‑to‑day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security).
Ensure smooth coordination between departments to deliver seamless guest experiences.
Establish and enforce standard operating procedures (SOPs).
Monitor occupancy levels and adjust operational plans accordingly.
Recruit, onboard, train, and mentor hotel staff.
Develop duty rosters and manage staff scheduling to ensure adequate coverage.
Conduct regular performance evaluations and provide coaching and disciplinary action where necessary.
Promote teamwork, accountability, and a high‑performance culture.
Ensure all guests receive professional, courteous, and timely service.
Handle escalated guest complaints and resolve issues effectively.
Monitor guest feedback and implement improvements to enhance satisfaction.
Maintain a welcoming and safe environment for all guests.
Prepare and manage the hotel’s budget, including forecasting and cost control.
Monitor daily revenue, expenses, and profitability.
Implement strategies to increase occupancy and revenue.
Oversee cash handling, billing, and financial reporting.
Supervise kitchen and dining operations to ensure quality and hygiene standards.
Monitor food costs, portion control, and wastage.
Ensure timely procurement of food supplies and proper storage practices.
Ensure all hotel facilities, rooms, and equipment are well‑maintained and functional.
Schedule routine inspections and preventive maintenance.
Coordinate repairs and liaise with service providers when necessary.
Ensure compliance with health, safety, and local regulatory requirements.
Implement and monitor hygiene, sanitation, and safety standards.
Train staff on emergency procedures and risk management.
Prepare regular reports on operations, financial performance, and staff productivity.
Maintain accurate records of guests, inventory, and financial transactions.
Provide updates and recommendations to ownership/management.
Degree or Diploma in Hospitality Management or a related field.
Minimum of 3 years’ experience in hotel management or a similar leadership role.
Strong leadership, communication, and interpersonal skills.
Proven ability to manage teams and deliver high‑quality customer service.
Good financial and operational management skills.
Ability to work in a remote or semi‑remote location (Isiolo/Wajir).
Must be aged 38 years and above.
Male candidates are encouraged to apply.
Competitive monthly salary of Kshs. 40,000.
Opportunity to manage a full‑service hotel in a remote or semi‑remote setting with real leadership exposure.
Experience in multi‑department coordination, budgeting, and compliance.
Room for growth and professional development in the hospitality sector.
If you possess the leadership maturity and hospitality expertise required for this role, please submit your updated CV for consideration.
Key Skills
Isiolo Hospitality Management Hotel Manager Operations Oversight Guest Relations Wajir Staff Leadership Financial Control.This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
