Hotel Manager

Job Title: Hotel Manager
Nature of Job: Full‑time
Industry: Hospitality
Salary: Kshs. 40,000
Job Location: Isiolo / Wajir, Kenya

Job Summary

We are seeking an experienced Hotel Manager to lead operations at our hospitality property in Isiolo/Wajir. The ideal candidate will oversee all departments, ensure high standards of guest service, manage budgets, and maintain compliance with safety and hygiene regulations. This role is ideal for a results‑driven leader with strong operational and people‑management skills.

Duties and Responsibilities

Operational Management

• Oversee day‑to‑day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security).

• Ensure smooth coordination between departments to deliver seamless guest experiences.

• Establish and enforce standard operating procedures (SOPs).

• Monitor occupancy levels and adjust operational plans accordingly.

Staff Supervision & Leadership

• Recruit, onboard, train, and mentor hotel staff.

• Develop duty rosters and manage staff scheduling to ensure adequate coverage.

• Conduct regular performance evaluations and provide coaching and disciplinary action where necessary.

• Promote teamwork, accountability, and a high‑performance culture.

Guest Experience & Customer Service

• Ensure all guests receive professional, courteous, and timely service.

• Handle escalated guest complaints and resolve issues effectively.

• Monitor guest feedback and implement improvements to enhance satisfaction.

• Maintain a welcoming and safe environment for all guests.

Financial Management

• Prepare and manage the hotel’s budget, including forecasting and cost control.

• Monitor daily revenue, expenses, and profitability.

• Implement strategies to increase occupancy and revenue.

• Oversee cash handling, billing, and financial reporting.

Food & Beverage Oversight

• Supervise kitchen and dining operations to ensure quality and hygiene standards.

• Monitor food costs, portion control, and wastage.

• Ensure timely procurement of food supplies and proper storage practices.

Facilities & Maintenance Management

• Ensure all hotel facilities, rooms, and equipment are well‑maintained and functional.

• Schedule routine inspections and preventive maintenance.

• Coordinate repairs and liaise with service providers when necessary.

Compliance & Safety

• Ensure compliance with health, safety, and local regulatory requirements.

• Implement and monitor hygiene, sanitation, and safety standards.

• Train staff on emergency procedures and risk management.

Reporting & Administration

• Prepare regular reports on operations, financial performance, and staff productivity.

• Maintain accurate records of guests, inventory, and financial transactions.

• Provide updates and recommendations to ownership/management.

Key Requirements

• Degree or Diploma in Hospitality Management or a related field.

• Minimum of 3 years’ experience in hotel management or a similar leadership role.

• Strong leadership, communication, and interpersonal skills.

• Proven ability to manage teams and deliver high‑quality customer service.

• Good financial and operational management skills.

• Ability to work in a remote or semi‑remote location (Isiolo/Wajir).

• Must be aged 38 years and above.

• Male candidates are encouraged to apply.

Perks and Benefits

• Competitive monthly salary of Kshs. 40,000.

• Opportunity to manage a full‑service hotel in a remote or semi‑remote setting with real leadership exposure.

• Experience in multi‑department coordination, budgeting, and compliance.

• Room for growth and professional development in the hospitality sector.

If you possess the leadership maturity and hospitality expertise required for this role, please submit your updated CV for consideration.