Help Desk / Front Office Sales Staff (2 Positions)

Role Overview

Based at a Nairobi automotive sales and export dealership, two Help Desk / Front Office Sales Staff will welcome visitors and manage enquiries arriving by phone, email and online channels. By understanding each customer’s needs, recording accurate lead information and connecting suitable prospects with sales representatives, the team helps ensure potential buyers receive timely, well-informed assistance. The role reports to the Country Manager.

Key Responsibilities

• Greet showroom visitors and overseas clients, identify the reason for their visit and direct them to the appropriate support.
• Explain available services, how customers can access vehicle inventory and the steps involved in purchasing a vehicle.
• Respond to incoming calls, emails and online messages, providing clear information and following up where needed.
• Ask relevant questions to understand buyers’ vehicle preferences and readiness, then enter their details and enquiry history accurately in the CRM or other records.
• Pass qualified prospects to the appropriate sales representative with concise, useful notes about their requirements and previous communication.
• Maintain organised customer records, follow-up reminders and enquiry outcomes so that leads are not overlooked.
• Keep the reception area, waiting space and front-office materials orderly and presentable.
• Assist with promotional events, marketing activities and routine administrative tasks for the sales and management teams.

Requirements & Qualifications

• A diploma or bachelor’s degree in Business Administration, Marketing, Communications or a related field.
• At least two years of experience in reception, customer service, front-office administration or sales support.
• Clear, confident verbal communication and a welcoming, professional manner when dealing with customers.
• Working knowledge of Microsoft Office and email tools; familiarity with CRM software is an advantage.
• Reliable, honest and self-motivated, with an interest in learning about automotive sales.
• Automotive experience is not essential; transferable customer-facing experience is welcomed.
• Willingness to disclose any existing business interests, affiliations or personal ventures in the motor vehicle trade.

What We Offer / Why Join

This is a full-time, permanent position in Nairobi, with a three-month probation period and monthly remuneration of KES 25,000. The role offers practical exposure to customer engagement and sales lead management in the automotive sector.