Branch Manager

Role Overview

MyCredit Limited is recruiting five Branch Managers to run day-to-day branch operations, guide sales and credit activity, and lead branch teams. The role combines business development with careful loan portfolio oversight, helping each branch meet its targets while serving customers responsibly and consistently.

Key Responsibilities

• Manage branch performance against targets for loan disbursements, portfolio quality, customer acquisition, and insurance sales.
• Plan and carry out sales and marketing activity to attract customers and grow branch revenue.
• Build productive client relationships that encourage retention and identify opportunities to expand business.
• Supervise, coach, and mentor Relationship Officers and Sales Agents, reviewing performance and supporting their development.
• Oversee loan applications, credit assessments, eligibility checks, and processing to support sound and timely decisions.
• Track repayment and portfolio trends, follow up on delinquent accounts, and coordinate suitable recovery measures.
• Check that customer due diligence, including KYC, and all relevant credit policies and internal controls are followed.
• Keep client and loan information accurate in the Loan Management System, submit regular performance reports, and promote efficient, customer-focused branch operations.

Requirements & Qualifications

• A university degree or diploma in Banking, Economics, Finance, Accounting, or another relevant qualification accepted by MyCredit Limited.
• Experience in sales management within financial services is preferred.
• Working knowledge of banking practices, financial products, credit processes, and loan portfolio management.
• Professional qualifications such as ACA or ACCA are an advantage.
• Demonstrated ability to lead and manage a team, including coaching and mentoring colleagues.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, presentation, negotiation, and networking abilities.
• A customer-focused and results-oriented approach, with a high standard of integrity, transparency, and accountability.