Head of Technology

Main Purpose of the Job

• • Lead and oversee the company's technology strategy, infrastructure, systems, Artificial Intelligence, data and digital transformation initiatives. •
• Ensure technology supports business growth, operational efficiency, customer experience, security and informed decision-making.

Key Responsibilities of the Role

• Define and execute the company's Technology roadmap in line with business strategy and growth objectives.
• Lead the overall ICT, Artificial Intelligence, data, analytics, automation and digital transformation agenda.
• Identify and implement practical technology, Al and automation solutions that improve productivity, efficiency, profitability and customer experience.
• Oversee the design, implementation, maintenance and scalability of the company's IT infrastructure, including servers, operating systems, PCs, software applications, networks, telephones, cloud services and other technology platforms.
• Oversee the effective operation and integration of core business systems, including ERP, POS, CRM, e-commerce and other digital platforms.
• Ensure all technology systems are stable, available, secure and scalable, with robust cybersecurity and data protection measures.
• Lead Al and automation initiatives across Retail, Wholesale, Warehousing, Supply Chain, HORECA and Business Enablement functions.
• Identify opportunities for predictive analytics, machine learning, business intelligence, process automation, demand forecasting, inventory optimisation and customer analytics.
• Establish appropriate data governance, data quality, reporting and analytics standards to ensure accurate and actionable information is available to management.
• Lead the development and improvement of business intelligence, management reporting and predictive analytics capabilities.
• Drive digital transformation and omnichannel initiatives that integrate online and offline customer experiences.
• Partner with business and functional leaders to understand operational challenges and implement practical, scalable and user-friendly technology solutions.
• Evaluate emerging technologies, Al tools, systems and vendors and recommend solutions that provide measurable business value.
• Oversee major technology projects, including system implementations, integrations, upgrades, migrations, automation projects and technology-related business initiatives, ensuring delivery within agreed timelines and budgets.
• Develop and manage the Technology department budget, including technology purchases, projects, licences, support contracts and ongoing operational costs.
• Manage technology suppliers, consultants and service providers and negotiate contracts and service agreements to achieve value for money and appropriate service levels.
• Develop, maintain and enforce technology policies, standard operating procedures, user guidelines, system documentation, licences and records of system changes and upgrades.
• Conduct regular system reviews, audits and risk assessments and ensure timely resolution of identified technology, security and operational issues.
• Prepare and share regular Technology performance and operational reports with senior management, including relevant KPIs, project status, risks and opportunities.
• Lead, manage, mentor and develop the Technology team, including recruitment, performance management, training and capability development.
• Develop departmental objectives and KPIs and monitor performance to ensure the Technology function delivers continuous improvement and measurable business value.
• Promote a culture of innovation, automation, data-driven decision-making and effective technology adoption across the organisation.