Head of Human Resources & Administration

Key Responsibilities

• Develop and implement human resource and administration strategies aligned with organizational goals and business objectives.
• Lead workforce planning initiatives to ensure availability of a highly skilled, competent, and motivated workforce.
• Develop, review, and implement HR policies, procedures, and operational manuals in line with labor laws and best practices.
• Oversee recruitment, onboarding, placement, and retention processes to ensure acquisition of qualified talent.
• Coordinate staff succession planning, leadership development, and organizational capabilitybuilding initiatives.
• Lead performance management processes including appraisals, performance reviews, coaching, and staff development plans.
• Cultivate a performancedriven and customerfocused organizational culture.
• Develop and implement staff learning, training, mentorship, and elearning programs across the organization.
• Oversee employee relations matters and maintain a supportive, inclusive, and compliant work environment.
• Advise management on labor laws, industrial relations matters, disciplinary issues, and employee welfare concerns.
• Coordinate compensation and benefits administration including salaries, pension schemes, medical insurance, and staff welfare programs.
• Conduct salary surveys and provide market intelligence on compensation trends and workforce competitiveness.
• Oversee HR budgets and monitor departmental expenditure in line with approved budgets.
• Ensure proper maintenance of staff records, HR systems, and employee documentation.
• Coordinate administration functions including procurement support, office facilities management, security, transport, and office equipment maintenance.
• Manage relationships with external service providers, consultants, insurers, and relevant stakeholders.
• Participate in corporate governance initiatives and provide HR advisory support to senior leadership.
• Prepare periodic HR and administration reports for executive management and Board review.
• Promote compliance with labor laws, organizational policies, occupational health and safety standards, and regulatory requirements.
• Lead employee engagement initiatives aimed at improving staff morale, productivity, and retention.
• Support organizational change management, culture transformation, and continuous improvement initiatives.

Qualifications & Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, Commerce, Organizational Psychology, or a related field.
• MBA, Master’s Degree, CHRP(K), Higher Diploma in Human Resource Management, or related professional qualification required.
• Membership with IHRM Kenya in good standing required.
• Minimum of 7 years’ progressive experience in Human Resource Management, with at least 5 years in a senior managerial role.
• Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
• Experience in the same business is preferred.
• Strong knowledge of Kenyan labor laws, employee relations, compensation management, and organizational development.
• Proven experience in strategic workforce planning, performance management, and HR policy development.
• Strong leadership, negotiation, analytical, and stakeholder management capabilities.
• Excellent communication, coaching, and organizational skills.
• Proficiency in HR systems, ERP platforms, and Microsoft Office applications.

Key Competencies

• Strategic human resource management
• Talent acquisition and workforce planning
• Organizational development and culture management
• Performance management and staff development
• Employee relations and labor law compliance
• Compensation and benefits administration
• Leadership and stakeholder management
• Communication and negotiation skills
• Analytical and decisionmaking abilities
• Administration and operational coordination

End Date:12th June 2026