Head, Group Security & Investigations

Role Overview

This is a Group-level leadership position reporting to the Group Director, Technology & Operations, with responsibility for shaping and driving the security, investigations, intelligence, and resilience agenda across every market where the Group operates. Day to day, you will set the strategic direction for safeguarding people, physical assets, customer trust, information, and brand reputation, while leading responses to complex incidents ranging from fraud and insider threats to geopolitical instability and crisis situations. Your work directly underpins the Group's growth ambitions by creating a secure, stable environment that supports regulatory compliance, operational continuity, and stakeholder confidence.

Key Responsibilities

• Develop and implement an integrated enterprise security strategy, including physical security frameworks, governance standards, and a multi-year transformation roadmap aligned with the Group's broader objectives.
• Lead and oversee high-stakes internal and external investigations covering fraud, corruption, misconduct, theft, forgery, and policy violations, while ensuring whistleblowing cases are handled with confidentiality, independence, and objectivity.
• Build enterprise intelligence capabilities to detect and assess emerging threats such as organized crime, AI-enabled fraud, social engineering, civil unrest, terrorism, and third-party security vulnerabilities.
• Own the Group's crisis management and business resilience framework, conducting threat assessments, running emergency response exercises, and coordinating enterprise-wide responses to significant security incidents.
• Establish and maintain security reporting mechanisms for executive and Board audiences, including dashboards and maturity models that track performance and drive continuous improvement.
• Partner with regulators, law enforcement, industry bodies, and outsourced security providers to strengthen information sharing, third-party risk governance, and the Group's standing in banking security forums.
• Provide executive security advisory and protection programs for Board members and senior leaders, and support HR, Legal, Compliance, Risk, and Internal Audit in investigations and regulatory matters.
• Build and develop a high-performing security and investigations team, fostering specialist capability in investigations, intelligence analysis, and crisis management while planning for succession and talent growth.

Requirements & Qualifications

• Bachelor's degree in Security Management, Criminology, Law, Business Administration, Risk Management, Information Security, or a related field; a Master's degree in Security Studies, Law, Business Administration, Risk Management, or a related discipline is strongly preferred.
• One or more professional certifications such as Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), Certified Information Security Manager (CISM), Certified Business Continuity Professional (CBCP), or equivalent qualifications in investigations, intelligence analysis, forensics, or risk management.
• A minimum of 10–15 years of relevant experience leading enterprise security, investigations, fraud risk management, crisis management, or law enforcement functions, with at least 5 years in a senior leadership role.
• Direct experience in banking, financial services, telecommunications, intelligence, law enforcement, or multinational corporate environments, with a proven record of managing large-scale investigations and complex security ecosystems.
• Demonstrated people leadership experience, including the ability to build teams, develop talent pipelines, and foster a culture of accountability, professionalism, and collaboration.
• Strong working knowledge of security technologies, including AI-enabled surveillance, analytics platforms, incident management systems, and modern investigation methodologies.