Security Assistant

Role Overview

You will act as the on-site security presence for a student residence, making sure residents feel safe while also helping them feel welcome in their home away from home. Your day-to-day work blends proactive patrols, controlled access management, and responsive incident handling, with a strong focus on supporting students and keeping security procedures running smoothly.

Key Responsibilities

• Carry out regular foot patrols across common areas, corridors, and building perimeters, watching for safety hazards or unusual activity and serving as a visible point of contact for residents.
• Welcome and assist students, staff, and visitors with a professional and approachable manner, helping to resolve access issues or security concerns quickly.
• Operate the visitor sign-in and gate pass system, authorising entries and exits and ensuring that only authorised individuals gain access.
• Act as a first responder during fire alarms or other emergencies, assist with evacuations, and take part in scheduled fire drills to confirm readiness.
• Spot and document maintenance or safety concerns spotted during patrols, forwarding them to the relevant facilities team and checking that follow-up is completed.
• Apply and enforce the residence's security policies calmly and consistently, asking residents or visitors to comply when required.
• Record all incidents, observations, and follow-up actions in clear logs and pass on any suspicious behaviour or security breaches to the Security Team Leader without delay.
• Coordinate with other security team members and internal departments, attending briefings and raising ideas for making the residence safer and more welcoming.

Requirements & Qualifications

• High school certificate or equivalent is required.
• At least one to two years of prior experience in a security role or comparable public-facing safety position.
• Strong verbal communication and interpersonal skills, with the confidence to deal with students and visitors from diverse backgrounds.
• Ability to remain calm, composed, and clear-headed under pressure or during emergency situations.
• Good observational habits and a detail-focused mindset for spotting risks, inconsistencies, or unauthorised access.
• Working knowledge of basic security systems such as access control, CCTV, and incident reports.
• Willingness to cover flexible hours, including overnight shifts, weekends, and occasional holidays.