Posted:
Position: Guest Service Agent (Arabic Speaker)
Date Posted: August 6, 2026
Industry: Hospitality & Hotels
Employment Type: Full Time
Experience: Minimum 2–3 years of front office experience in a reputable hotel
Qualification: Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, or a related field
Salary: AED 3,500 – AED 5,500 per month (Estimated)
Location: United Arab Emirates
Company: Peony Hotels
Description:
Peony Hotels is looking for a professional and customer-oriented Guest Service Agent (Arabic Speaker) to join its Front Office team. This opportunity is ideal for hospitality professionals who enjoy delivering exceptional guest experiences while ensuring smooth front desk operations.
The successful candidate will be responsible for welcoming guests, managing front office activities, handling reservations, and resolving guest concerns efficiently. Applicants should possess excellent communication skills, a positive attitude, and the ability to work flexible shifts in a dynamic hotel environment.
Key Responsibilities:
• Welcome guests and provide a warm, professional check-in and check-out experience.
• Handle reservations, guest inquiries, and front desk operations efficiently.
• Provide accurate information about hotel facilities, services, and nearby attractions.
• Resolve guest concerns promptly to ensure complete customer satisfaction.
• Coordinate with housekeeping, reservations, and other hotel departments.
• Maintain accurate guest records while following hotel policies and procedures.
Requirements:
• Minimum 2–3 years of front office experience in a reputable hotel.
• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, or a related field.
• Fluency in both Arabic and English (spoken and written) is mandatory.
• Excellent communication, interpersonal, and problem-solving skills.
• Professional appearance with a friendly and welcoming personality.
• Ability to work rotating shifts, weekends, and public holidays.
• Strong knowledge of:
• Hotel PMS systems (Opera, IDS, or similar)
• Front Office Operations and Guest Relations
• Reservations, Check-in/Check-out Procedures, and Customer Service
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