Guest Service Agent

Position: Guest Service Agent

Date Posted: April 17, 2026

Industry: Hospitality / Hotel Management

Employment Type: Full Time

Experience: Previous Hospitality or Customer Service Experience Preferred

Qualification: High School Diploma or Equivalent (Hospitality Training Preferred)

Salary: AED 5000 to 10000 (estimated)

Location: Sharjah, United Arab Emirates

Company: ACT Hotel & 72 Hotel

Description:

ACT Hotel and 72 Hotel in Sharjah are currently seeking a professional and customer-focused Guest Service Agent to join their hospitality team. This role is ideal for individuals who enjoy interacting with guests, delivering exceptional service, and working in a dynamic hotel environment.

The selected candidate will play a key role in ensuring guests have a pleasant and memorable stay by providing efficient and friendly front-line service.

Key Responsibilities:

• Welcome guests warmly and provide a high level of customer service at all times
• Handle guest check-ins, check-outs, and general inquiries professionally
• Assist guests with requests, ensuring their needs are met promptly
• Maintain a positive and professional appearance and attitude
• Work collaboratively with team members to enhance the overall guest experience
• Ensure smooth daily front desk operations in a fast-paced environment

Requirements:

• Previous experience in hospitality or customer service is preferred
• Strong communication skills with a professional and friendly approach
• Well-groomed appearance with a guest-oriented mindset
• Ability to work flexible shifts, including weekends and holidays
• Positive attitude and ability to handle guest interactions effectively