Role Overview
You will join the hotel operations team as a dependable, guest-focused professional who keeps daily routines running smoothly. Your work involves direct interaction with guests, coordination with other departments, and swift resolution of issues that arise during shifts — all of which are essential to delivering a comfortable stay and safeguarding the property's reputation for quality service.
Key Responsibilities
- Support front desk operations, including guest check-in and check-out, reservations, and handling requests or complaints.
- Coordinate with housekeeping, maintenance, and food and beverage teams to address guest needs promptly and correctly.
- Monitor guest feedback and take ownership of follow-up actions to ensure satisfaction.
- Assist in supervising and guiding junior team members during busy periods.
- Maintain accurate records of bookings, billing, and guest profiles in the property management system.
- Uphold cleanliness, safety, and service standards across all guest-facing areas.
- Respond effectively to unexpected situations such as overbookings, maintenance issues, or late arrivals.
Requirements & Qualifications
- At least three years of professional experience in a guest-service or hospitality environment is required.
- Prior experience within a hotel setting is strongly preferred.
- Working knowledge of hotel front office procedures, reservation systems, and guest relations is expected.
- Strong verbal and written communication skills, with a calm and professional manner under pressure.
- Flexibility to work shifts, including weekends, evenings, and holidays, based on hotel scheduling needs.
- A customer-first mindset and the ability to work independently as well as part of a team.
- Relevant hospitality education or certification is considered an advantage.
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