Global Operations Business Partner

Key areas for impact/influence and responsibilities

To make an impact and influence, the role holder will:

• Operational Systems, Policies, and Services
• Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment and systems.
• Provide operational advice and support to Global Teams and clusters in London and overseas.
• Support localisation processes, including country office operations and the legal, compliance and administrative processes involved in office closures.
• Manage the procurement of relevant insurance and ensure adequate coverage in the necessary areas – travel, office, operational risks etc
• Support effective use of the organization’s CRM (Salesforce) and collaborate with other teams to ensure prompt publishing of IATI data
• Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
• People Management and Collaboration
• Line manage Operations staff and coordinate communities of practice across operational areas.
• Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

Skills and experience required

The successful candidate will bring:

• Experience managing projects and task groups to improve operational practice and processes.
• Strong analytical skills, including data analysis, reporting, and identification of trends.
• Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
• Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
• Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
• Strong collaboration skills and ability to work across teams, functions, and with external partners.
• Alignment with HelpAge values: impact, learning, partnership, and inclusion