FTTH Installation & Support Technician

Our client, a leading organization in the telecommunications sector, is seeking an experienced FTTH Installation & Support Technician to join its technical team. This role is ideal for a hands-on professional with experience in fiber optic installation, testing, maintenance, and customer technical support.

The successful candidate will play a key role in delivering high-quality fiber connectivity services while ensuring network reliability and excellent customer experience.

Responsibilities

• Install, maintain, and repair overhead and underground fiber optic feeder, distribution, and drop cables.
• Install and maintain indoor and outdoor fiber access terminals, joint boxes, and fiber distribution pedestals.
• Perform fiber splicing and cable termination to ensure secure, high-quality connections.
• Test and troubleshoot fiber optic networks using OTDRs and other testing equipment.
• Diagnose and resolve technical faults both onsite and remotely while providing excellent customer support.
• Conduct site surveys using GPS-enabled applications and interpret network design drawings and installation plans.
• Perform preventive maintenance to optimize network performance.
• Maintain accurate records of installations, maintenance activities, equipment, and inventory.
• Prepare technical reports using Microsoft Office applications.
• Ensure compliance with industry standards and workplace safety procedures.

Qualifications

• Diploma in Telecommunications, Electrical Engineering, or a related technical field.
• Minimum of 2 years’ hands-on experience in fiber optic installation and maintenance.
• Experience with fusion splicing, fiber termination, and OTDR testing.
• Good understanding of fiber optic industry standards and best practices.
• Professional certifications such as CFOT or FOA will be an added advantage.
• Proficiency in fusion and mechanical fiber splicing.
• Experience using fiber optic testing equipment, including OTDRs, power meters, VFLs, and fusion splicers.
• Knowledge of structured cabling standards and network infrastructure.
• Basic electrical installation knowledge and safety awareness.
• Ability to read and interpret technical drawings and network diagrams.
• Strong analytical and troubleshooting skills.
• Good communication and customer service skills.
• Computer proficiency, particularly in Microsoft Word, Excel, and PowerPoint.
• Valid Class BCE driving licence.
• Ability to lift and carry technical equipment.
• Comfortable working at heights, in confined spaces, and in both indoor and outdoor environments.
• Willingness to work flexible hours, including evenings, weekends, and night shifts when required.