Front Office Supervisor

Seeking a motivated and experienced Front Office Supervisor to oversee daily front desk operations and ensure excellent guest service. The ideal candidate must have at least 3 years of experience in the hotel industry, strong leadership and communication skills, and hands-on knowledge of hotel management systems (PMS). Responsibilities include supervising front office staff, managing check-in and check-out procedures, handling guest concerns professionally, coordinating with other departments, and ensuring hotel policies and service standards are consistently met. The ability to work flexible shifts, including weekends and holidays, is required.

Key Requirements

• Minimum 3 years of experience in a Front Office or Front Desk supervisory role within the hotel or hospitality industry
• Strong knowledge of front office operations, guest service standards, and hotel procedures
• Proficiency in hotel Property Management Systems (PMS)
• Proven leadership skills with the ability to supervise, train, and motivate front office team members
• Excellent guest handling skills with the ability to resolve complaints and issues professionally and efficiently
• Strong communication skills in English (written and spoken); additional languages are an advantage
• Ability to coordinate effectively with Housekeeping, F&B, Engineering, and other departments
• Well-organized, detail-oriented, and able to manage multiple tasks in a fast-paced hotel environment
• Flexible to work shifts, weekends, and public holidays as per operational requirements
• Must be currently based in the UAE

How to Apply:
Submit your resume email to [email protected].

Job Type: Full-time