Front Office Supervisor

Role Overview

The Front Office Supervisor leads day-to-day service across Front Office, Housekeeping, and Recreation at Al Maya Island & Resort in Abu Dhabi. By coordinating these teams, supporting staff, and responding to guest needs, the supervisor helps keep resort operations running smoothly and ensures guests receive attentive, consistent service.

Key Responsibilities

• Oversee daily activities across the Front Office, Housekeeping, and Recreation teams, coordinating work between departments.
• Maintain service and operational standards, and address issues that could affect the guest experience.
• Manage guest concerns, VIP arrivals, and special requests with care and timely follow-up.
• Track departmental performance, budgets, operating costs, and opportunities to improve revenue.
• Contribute to recruitment, onboarding, staff training, and employee retention.
• Use guest feedback, online reviews, and quality audit findings to identify service improvements.
• Ensure teams follow company procedures and applicable health, safety, and hygiene requirements.

Requirements & Qualifications

• Diploma or degree in Hospitality Management or a related field.
• Two to three years of Front Office operations experience, including supervisory or team leadership responsibilities.
• Fluency in Arabic and English.
• Working knowledge of hotel management systems and Microsoft Office.
• Demonstrated leadership, communication, team management, and problem-solving skills.
• Strong organisation and a guest-focused approach, with the ability to work effectively in a fast-paced resort environment.
• Ability to relocate to or commute to Abu Dhabi.