Front Office Executive (Temporary)

Role Overview

You will be the welcoming face of a busy appointment-based medical clinic in Nairobi, stepping in on a temporary contract to keep front desk operations running smoothly. Day to day, you will greet patients, organise appointment schedules, coordinate patient flow with clinical staff, and handle small cash transactions — all while helping to create a calm and professional environment that supports a positive patient experience.

Key Responsibilities

• Greet patients and visitors promptly and courteously as they arrive, making them feel at ease from the moment they enter.
• Arrange, confirm, and reschedule patient appointments, balancing clinician availability with patient demand to reduce waiting times.
• Monitor the daily flow of patients through the clinic, liaising with nurses and clinicians to manage delays, urgent cases, and schedule changes.
• Answer phone calls, respond to emails, and address messages from patients in a clear, patient, and professional manner.
• Handle petty cash with accuracy: issue receipts, record every transaction, and reconcile cash logs at the end of each shift.
• Keep paper and digital records organised — including patient logs, appointment lists, and visitor registers — so information is easy to retrieve.
• Maintain a tidy, welcoming reception and waiting area, ensuring reading materials, forms, and supplies are always within reach.
• Identify scheduling conflicts or patient concerns that need senior attention and escalate them promptly to the clinic administrator or relevant staff.

Requirements & Qualifications

• Education: KCSE certificate, diploma, or degree in any discipline.
• Experience: This is an entry-level role; prior formal work experience in a clinic or office is not required.
• Computer literacy: Practical familiarity with Microsoft Office, email, and digital calendar or scheduling tools is essential.
• Organisational ability: Comfortable managing multiple calls, walk-ins, and administrative duties at the same time without losing track of detail.
• Communication skills: Clear, polite, and reassuring when speaking with patients, family members, and clinical colleagues.
• Reliability and integrity: Trustworthy handling of cash, with a careful approach to recording transactions and maintaining accurate paperwork.

What We Offer / Why Join

This is an excellent opportunity for someone beginning their career in healthcare administration to gain hands-on experience in a structured clinical environment. You will receive a gross monthly salary of KES 30,000, work on-site in Nairobi, and report directly to the Clinic Administrator — giving you exposure to real-world medical front-office operations while you build skills in patient coordination, scheduling, and financial record keeping.