Front Office & Client Services Administrator – Legal

Overview of the Position

Our client is seeking a polished and highly organized Front Office & Client Services Administrator to act as the primary ambassador for their legal firm. This dual-function role demands a professional who can deliver a seamless, high-standard reception experience while providing robust back-office registry support. You will be responsible for the integrity of client case files, database management, and ensuring that daily office operations run with absolute precision. This is a critical position for a service-driven individual who excels in a fast-paced, professional services environment where confidentiality and attention to detail are paramount.

Primary Duties and Responsibilities

Reception Mastery & Guest Relations

• Preside over the front office, providing a warm and professional welcome to all clients, visitors, and partners.

• Manage a high volume of incoming switchboard calls and direct inquiries to the appropriate legal departments.

• Coordinate client appointments and ensure the firm’s professional image is upheld in all first-point-of-contact interactions.

Legal Registry & Documentation Control

• Facilitate daily file management by opening, organizing, and maintaining comprehensive client case files.

• Coordinate file retrieval and delivery for advocates and legal staff to ensure smooth courtroom and meeting preparation.

• Monitor and update "bring-up" schedules and file movement logs within the internal tracking system.

• Audit registry records regularly to ensure proper filing and rectify any misfiled documentation immediately.

• Oversee the end-to-end file closure process, including generating documentation and maintaining secure closure logs.

Digital Systems & Data Stewardship

• Execute precise data entry into specialized internal legal software (e.g., the Wakili system).

• Safeguard the integrity of the firm’s database through meticulous record-keeping and regular system updates.

• Generate status reports regarding file movement and administrative milestones for management review.

General Operations & Administrative Assistance

• Provide essential back-office support to legal secretaries and clerks to ensure departmental efficiency.

• Monitor and manage office inventory, ensuring supplies and materials are restocked and utilized effectively.

• Assist in logistical transitions, including office setups or departmental relocations.

• Adhere to strict protocols regarding the handling of sensitive and confidential legal information.

Selection Criteria

Educational Background & Career History

• Academic Credentials: Diploma or Degree in Business Administration, Office Management, or a related field.

• Professional Longevity: 4 to 5 years of stable experience in front office administration or high-level customer service.

• Sector Knowledge: Direct experience within a legal firm or a professional services environment is highly advantageous.

Technical & Behavioral Skills

• IT Literacy: Advanced proficiency in Microsoft Office Suite and experience with database management systems.

• Communication: Exceptional verbal and written skills with a strong professional presence.

• Organizational Talent: High attention to detail with the ability to manage competing priorities without compromising quality.

• Discretion: Demonstrated ability to maintain the highest levels of integrity and confidentiality.

Perks & Benefits 

• Remuneration: A competitive gross salary of Kshs. 97,587.

• Professional Growth: Opportunity to work within a structured and prestigious legal environment.

• Operational Impact: A central role in maintaining the firm's administrative excellence and client reputation.

If you are a detail-oriented professional who meets the above requirements, please submit your CV quoting the job title "Front Office & Client Services Administrator – Legal" in the email subject line to on or before 20th April 2026.