Front Office Associate (Receptionist)

Role Overview

As a Front Office Associate at Al Maya Island & Resort, you will manage the guest-facing work of the reception desk, from welcoming arrivals and completing check-ins to resolving requests and processing departures. Your accuracy with OPERA PMS and coordination with resort teams will help keep villa operations running smoothly and ensure guests receive attentive service throughout their stay.

Key Responsibilities

• Welcome guests and complete check-in and check-out procedures with care and accuracy.
• Use OPERA PMS to maintain reservation details, guest profiles, villa assignments, and room status records.
• Answer questions, handle guest concerns, follow up on requests, and direct issues to the appropriate team when needed.
• Process payments and cash transactions, balance cashier records, and complete shift closing tasks.
• Coordinate arrival and departure arrangements, including VIP stays, with Housekeeping, Reservations, Sales, and other relevant departments.
• Prepare daily operational reports and keep reception emails, outstanding requests, and shift handover notes up to date.
• Inform guests about resort facilities, services, and events, and invite them to share feedback.
• Maintain an orderly reception area and follow the resort’s safety, security, hygiene, and confidentiality procedures.

Requirements & Qualifications

• Diploma qualification.
• At least one year of front office or reception experience in hospitality; resort experience is preferred.
• At least two years of practical experience using OPERA PMS.
• Fluency in Arabic and English, with clear verbal and written communication skills.
• Working knowledge of front desk operations, guest relations, and customer service.
• Basic computer skills and confidence handling guest records and payment transactions.
• Strong attention to detail, sound judgement, and a calm, service-minded approach to resolving problems.
• Availability to work flexible shifts and ability to commute to or relocate to Abu Dhabi.

What We Offer / Why Join

This full-time, on-site position offers the opportunity to contribute to the guest experience at Al Maya Island & Resort in Abu Dhabi, working across the reception desk and coordinating with teams throughout the property.