Front Desk & Call Centre Team Lead
Posted:
Position: Front Desk & Call Centre Team Lead
Date Posted: May 24, 2026
Industry: Healthcare / Rehabilitation Services / Patient Services
Employment Type: Full Time
Experience: 3–5 Years of Experience in Healthcare Operations, Patient Services, Reception Management, or Call Centre Operations
Qualification: Diploma or Bachelor’s Degree in Healthcare Administration, Business Administration, Hospitality Management, or Related Field
Salary: AED 5000 to 10000 (estimated)
Location: Abu Dhabi, United Arab Emirates
Company: Advance Medical Rehabilitation Center
Description:
A leading healthcare rehabilitation center in Abu Dhabi is looking for an experienced Front Desk & Call Centre Team Lead to oversee daily patient-facing operations and ensure the delivery of exceptional customer service. This role is ideal for professionals with strong leadership abilities and a passion for enhancing the patient experience within a healthcare environment.
The successful candidate will be responsible for supervising front desk and call centre teams, coordinating patient appointments, managing operational workflows, and maintaining high service standards across all patient interactions. The role requires effective communication, problem-solving skills, and the ability to work closely with both clinical and administrative departments.
This position offers an excellent opportunity to contribute to a respected healthcare organization while leading a dedicated team focused on delivering efficient and professional patient support services.
Key Responsibilities:
• Lead and supervise Front Desk and Call Centre operations on a daily basis
• Oversee patient reception, registration, and appointment scheduling processes
• Maintain high standards of patient service, communication, and satisfaction
• Manage daily workflow, staff coordination, and operational efficiency
• Handle patient inquiries, concerns, complaints, and service escalations professionally
• Coordinate closely with clinical teams and administrative departments
• Ensure accurate documentation, record management, and operational reporting
• Monitor compliance with organizational policies and healthcare service standards
• Support staff training, performance management, and continuous service improvement
Requirements:
• Arabic speaking is mandatory
• 3–5 years of experience in healthcare operations, patient services, reception management, or call centre supervision
• Previous experience managing front desk or call centre teams within a healthcare setting
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to work in a fast-paced healthcare environment while maintaining service quality
• Proficiency in handling patient appointments, inquiries, and administrative processes
• Strong knowledge of:
• Patient registration and appointment scheduling procedures
• Front desk and call centre operations management
• Healthcare customer service standards
• Team leadership and staff coordination
• Documentation, reporting, and operational compliance
• Microsoft Office applications and healthcare administration system
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