Field Supervisor, CWI

Role Overview

This field-based position keeps chemical pump systems running safely and reliably for customers, pairing hands-on maintenance work with technical problem solving. The specialist moves between customer sites and internal coordination, handling scheduled service, resolving equipment issues, and making sure every interaction reflects a strong service mindset. Long-term success depends on steadily deepening product line expertise while working within the Competency Management framework.

Key Responsibilities

• Carry out routine and preventive maintenance on chemical pumps so equipment continues to operate safely and without unplanned interruptions.
• Diagnose and resolve technical or functional problems that surface during field service, applying sound troubleshooting judgment.
• Build and maintain product line knowledge in line with the Competency Management framework, keeping pace with required competency levels.
• Put functional and technical skills to work during field operations and direct customer interactions.
• Keep the customer's needs at the front of every service and support activity.
• Communicate clearly with customers, colleagues, and internal stakeholders to keep operational objectives moving forward.
• Collaborate with team members to deliver safe, efficient, and consistent execution across jobs.
• Take part in assigned training and product line learning so technical proficiency stays current.

Requirements & Qualifications

• Technical diploma, or at least five years of relevant hands-on industrial experience.
• A two-year technical degree is preferred.
• Prior industry experience, along with completed product line training.
• Strong functional and technical skills paired with solid problem-solving ability.
• Excellent communication, interpersonal, and teamwork skills.
• Comfort following established procedures, learning frameworks, and competency requirements.
• A demonstrated commitment to continuous learning and professional development.

Why Join

The role sits inside a defined competency and product line training structure, so growth expectations are spelled out rather than left open-ended. Field work is balanced with close collaboration across teams, and because the job is customer-facing, technical skill translates quickly into visible results.