Expansion Manager

Role Overview

You will take full ownership of a cluster of cities or regions, treating each market as your own business. Your daily work combines strategic planning with hands-on execution: deciding where to expand next, shaping local supply and demand, intervening when operations lag, and building a team of account managers and sales executives who can deliver results independently. The impact of your work lands directly on regional P&L, customer satisfaction, and the platform’s long-term competitive position in every market you manage.

Key Responsibilities

• Own the regional P&L and convert national priorities into concrete local plans that drive growth, profitability, and a strong customer experience.
• Lead the launch of new cities and verticals, ensuring each new market is built on solid logistics, healthy supply, and realistic demand forecasts rather than quick wins.
• Monitor and improve marketplace balance by adjusting supply-side and demand-side levers, improving delivery times, and controlling operational costs.
• Identify the highest-impact commercial opportunities in local restaurants and retail, then allocate resources and negotiate priorities accordingly.
• Track competitor moves and market trends to sharpen local pricing, promotions, and positioning in real time.
• Coordinate Operations, Commercial, and Marketing teams so that every function works toward the same regional objectives without friction.
• Recruit, coach, and develop account managers and sales executives, with a clear focus on building future leaders for the organisation.
• Represent your region in country-level leadership discussions, advocating for local needs and pushing back when central decisions conflict with market realities.

Requirements & Qualifications

• 7+ years of experience in high-growth settings such as tech marketplaces, e-commerce, consulting, or FMCG expansion roles.
• Demonstrated ownership of end-to-end business outcomes, including direct P&L responsibility, commercial growth, and operational performance.
• Proven experience scaling complex operations or launching new geographies from the ground up.
• Strong project management skills with the ability to scope expansion programmes, sequence dependencies, and keep delivery on schedule.
• Analytical mindset with hands-on ability to frame hypotheses, run root-cause analyses, and translate data into a clear prioritised action plan.
• Comfort influencing senior stakeholders without formal authority, aligning executives, and navigating conflicts with clear, decisive communication.
• Solid grasp of unit economics, margin levers, and KPI/OKR design that can scale across multiple markets.
• Comfort operating in ambiguity—able to bring structure to incomplete information and make timely decisions under pressure.

What We Offer / Why Join

• An equity plan that gives you a direct stake in the company’s success.
• Private health insurance to support your day-to-day wellbeing.
• Monthly platform credit for your own orders.
• Discounted gym memberships and access to online therapy and wellbeing tools.
• Extra time off, the flexibility to work from home two days per week, and the option to work remotely from anywhere for up to three weeks a year.