Executive Assistant Operations Lead
Posted:
Company Details
Name:Salix Data
Industry:
Telecommunications
Website:
https://www.salixdata.com/
Description:
Founded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation.
,,
,SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities … View more
,,
,SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities … View more
Job Details
Job Type:
Contract
Workplace Type:
On-site
Qualification:
Degree
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Administration, Construction / Facilities
Job Description
Job Description
EA Training & Development
- Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
- Develop practical playbooks, SOPs, and training materials
- Assess readiness and support smooth transition into live client environments
- Continuously improve training based on real delivery insights
Operations & Program Management
- Oversee day-to-day performance and delivery of EAs
- Track output, identify gaps, and implement improvements quickly
- Standardize tools, workflows, and best practices across the team
- Bring structure and clarity to a fast-moving environment
Client Engagement & Delivery Support
- Support client onboarding to ensure seamless EA integration
- Join client calls where needed to maintain alignment and quality
- Act as a point of escalation for operational or service-related issues
- Work closely with internal teams to ensure strong client satisfaction
Team Leadership
- Mentor and guide EAs to maintain high standards of professionalism
- Support performance management and continuous development
- Contribute to hiring and building a strong EA bench
What We’re Looking For
- Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar)
- 5+ years’ experience supporting senior executives, with exposure to high-performance environments
- Proven ability to lead, mentor, or coordinate a team
- Strong organizational and project management skills with attention to detail
- Confidence working with international clients and remote teams
- Excellent written and verbal communication skills
What Will Set You Apart
- Experience building or improving processes, SOPs, or operational systems
- Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)
- Exposure to global organizations or distributed teams
- Training or experience in leadership, coaching, or team development
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