Enrollment Coordinator

Role Overview

The Enrollment Coordinator helps prospective patients take the first steps toward care by answering questions, following up on referrals, and guiding people through enrollment. Through considerate, persistent outreach and accurate tracking, this role supports access to evidence-based treatment delivered through Ophelia’s telehealth platform.

Key Responsibilities

• Contact prospective patients and explain the initial enrollment steps, helping them move forward at a pace that fits their needs.
• Respond to referrals and manage follow-up calls, including outreach to people who have stopped responding.
• Use empathetic, patient-centered, trauma-informed communication when discussing access to care.
• Record outreach activity and enrollment outcomes in digital systems, using performance data to spot opportunities for improvement.
• Coordinate multiple conversations and follow-ups while maintaining clear, accurate records.
• Work independently with remote colleagues across technology-based workflows.
• Contribute ideas and practical support as enrollment processes and team initiatives develop.

Requirements & Qualifications

• At least two years of experience in a client-, customer-, or patient-facing position.
• Strong verbal communication skills and the ability to establish rapport with people seeking healthcare services.
• Comfort with phone-based outreach, including cold calls and follow-up conversations.
• Good organization and time-management skills, with the ability to prioritize work independently.
• Confidence using multiple digital platforms and collaborating in a remote environment.
• A data-conscious approach to tracking outreach and enrollment results.
• Adaptability in a fast-moving startup setting and interest in improving day-to-day processes.