Dispatch Assistant

Job Title: Dispatch Coordinator

We are seeking a detail-oriented and organized Dispatch Coordinator to assist in managing daily dispatch and delivery activities. This role ensures efficient fleet operations, timely deliveries, and accurate documentation while supporting the Dispatch Manager in a manufacturing environment.

Key Responsibilities

• Assist in planning, scheduling, and coordinating daily dispatch and delivery activities.
• Ensure timely loading and dispatch of finished goods to customers.
• Track fuel consumption of all company trucks and prepare accurate monthly reports.
• Ensure timely renewal of all vehicle documents, licenses, insurance covers, and county permits.
• Handle police-related issues involving company vehicles and drivers.
• Monitor attendance and performance of drivers and turn boys while on route through random calls and verification.
• Address staff concerns raised by drivers and turn boys and escalate appropriately.
• Report all accidents involving company trucks to the insurance company promptly and accurately.
• Follow up with the insurance company for timely processing and reimbursement of claims.
• Maintain accurate dispatch records, delivery notes, proof of delivery (PODS), and other documentation.
• Assist in investigating and resolving customer complaints related to deliveries.
• Support the Dispatch Manager in preparing monthly dispatch performance reports.
• Account for all petty cash issued to staff.
• Perform any other duties as assigned by the Dispatch Manager.

Qualifications and Requirements

• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 2-3 years of experience in dispatch, logistics, or fleet operations, preferably in a manufacturing environment.
• Good knowledge of transport regulations, insurance claims, and fleet management.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (especially Excel) and basic dispatch or tracking systems.
• Ability to work under pressure and handle multiple tasks effectively.