Direct Sales Agent - Homabay

Role Overview

The Direct Sales Agent promotes and sells telecommunications products and services, including airtime, new customer acquisitions and devices. Reporting to the Shop Team Leader, the agent also protects the accuracy of shop stock and cash records while helping customers get the most from their purchases through responsive service and practical device support.

Key Responsibilities

• Meet sales targets for airtime, customer acquisitions and devices.
• Present suitable products and services to customers, using product knowledge to identify opportunities for upselling and cross-selling.
• Check physical inventory and consignment stock each day, and accurately track stock movements and balances.
• Manage the daily cash float and reconcile or account for sales in line with retail finance procedures.
• Contribute to customer experience improvements that support stronger service and sales.
• Help customers with technical queries, particularly configuring data devices.
• Follow the company’s retail operating processes, financial controls and policies.

Requirements & Qualifications

• Diploma or bachelor’s degree in Business, Marketing or a related field.
• At least one year of sales experience.
• Marketing ability and sound knowledge of products and services.
• Confidence in customer relationship management, upselling and cross-selling.
• A practical, solution-oriented approach, with analytical thinking and a focus on customer needs.
• Ability to build relationships, network, influence and negotiate.
• Business awareness, results orientation and an interest in developing personal skills and supporting the growth of others.