Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
AED 7,500 - AED 10,500 / month
Other Pay:
Benefits
Role Overview
As Senior Executive – Pricing & Customer Service, you will develop freight quotes, source rates from carriers and logistics partners, and guide customers through their pricing requests. Your work will help the business offer competitive, commercially sound solutions while keeping shipments and customer enquiries moving smoothly.
Key Responsibilities
- Prepare clear, accurate quotations for freight services based on customer requirements.
- Request and compare rates from shipping lines, NVOCCs, and network partners.
- Track changes in freight markets and use current rate information to support profitable pricing.
- Coordinate pricing and service details with customers, external partners, and internal operations teams.
- Respond promptly to quote requests and other customer enquiries.
- Maintain customer relationships through responsive communication and dependable service.
- Apply knowledge of freight forwarding operations when assessing pricing and customer needs.
Requirements & Qualifications
- Graduation or equivalent completed degree-level education.
- At least five years of relevant experience in freight forwarding, shipping, or logistics.
- Working knowledge of freight forwarding processes and shipping-line rates.
- Experience obtaining or assessing NVOCC and partner pricing and preparing freight quotations.
- Ability to evaluate market-rate information and develop competitive, commercially appropriate quotes.
- Strong communication and customer relationship skills, with the ability to coordinate across customers, partners, and operations teams.
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Contact Information
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