Digital Support Specialist

Job Responsibilities

Provide technical support for existing Digital Channels systems (Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager) and implement related projects.

• Deliver business solutions by ensuring thorough testing and rollout that does not adversely affect business processes.
• Work closely with IT Security to secure Digital Channels money transfer services and implement SSL and other encryption certificates for robust, secure services.
• Roll out business solutions with proper testing, process documentation, and user training to minimize operational impact.
• Recommend and implement upgrades or changes to Digital Channels solutions for improved performance, security, or business benefits.
• Provide first-level IT training and support to users; track user issues and oversee their prompt resolution.
• Develop subject matter expertise in mobile, digital commerce, and other payment banking technologies.
• Continuously analyze user requirements to develop and provide effective solutions.
• Enhance and develop new channels for delivering services to customers.
• Maintain and manage up-to-date system configurations and user documentation; develop Business Continuity plans for mobile channel solutions.
• Ensure compliance with SLAs established with system vendors.

The Person – Qualifications & Requirements

• Education: Bachelor’s Degree in IT, Computer Science, or Mathematics.
• Preferred Certifications: Professional qualification/certification in ITIL, Linux, or Oracle Database administration is an added advantage.
• Advanced Degree: Master’s degree in any computer or business-related field, or Project Management, is an added advantage.
• Experience: 3 years of work experience in an IT role, including:
  • 2 years in Digital Channels administration (Mobile Banking, Internet Banking, Agency Banking).
  • 2 years in Linux Server Administration.
  • 1 year in IT Projects and Business Analysis.
  • 1 year in Change Management is an added advantage.