Digital Support Specialist
Posted:
Company Details
Name:KCB Bank Kenya
Industry:
Banking
Website:
https://ke.kcbbankgroup.com/
Description:
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda,…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Telecommunications
Job Description
Job Responsibilities
Provide technical support for existing Digital Channels systems (Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager) and implement related projects.
- Deliver business solutions by ensuring thorough testing and rollout that does not adversely affect business processes.
- Work closely with IT Security to secure Digital Channels money transfer services and implement SSL and other encryption certificates for robust, secure services.
- Roll out business solutions with proper testing, process documentation, and user training to minimize operational impact.
- Recommend and implement upgrades or changes to Digital Channels solutions for improved performance, security, or business benefits.
- Provide first-level IT training and support to users; track user issues and oversee their prompt resolution.
- Develop subject matter expertise in mobile, digital commerce, and other payment banking technologies.
- Continuously analyze user requirements to develop and provide effective solutions.
- Enhance and develop new channels for delivering services to customers.
- Maintain and manage up-to-date system configurations and user documentation; develop Business Continuity plans for mobile channel solutions.
- Ensure compliance with SLAs established with system vendors.
The Person – Qualifications & Requirements
- Education: Bachelor’s Degree in IT, Computer Science, or Mathematics.
- Preferred Certifications: Professional qualification/certification in ITIL, Linux, or Oracle Database administration is an added advantage.
- Advanced Degree: Master’s degree in any computer or business-related field, or Project Management, is an added advantage.
- Experience: 3 years of work experience in an IT role, including:
- 2 years in Digital Channels administration (Mobile Banking, Internet Banking, Agency Banking).
- 2 years in Linux Server Administration.
- 1 year in IT Projects and Business Analysis.
- 1 year in Change Management is an added advantage.
470 open positions on Semasocial right now
· 7781 open positions in Nairobi County, Kenya
· 38 posted in the last 7 days
Contact Information
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.