Debt Collections Officer - B2B Collection

Role Overview

You will be responsible for recovering overdue payments from an assigned portfolio of corporate and institutional accounts for a manufacturer and supplier of commercial cleaning chemicals, hygiene systems, and facility services operating across African markets. Based on-site in Nairobi and reporting to the Finance Manager, your daily focus is to protect cash flow by chasing aged receivables, reconciling complex ledgers, resolving invoice queries, and reducing write-offs. This role directly supports the company’s financial stability while preserving long-term trust with B2B clients.

Key Responsibilities

• Manage a dedicated book of corporate accounts, implementing structured collection plans and follow-up routines to bring overdue balances current.
• Review monthly aging reports to identify high-risk debtors, prioritise follow-up actions, and agree realistic payment schedules with clients.
• Conduct persistent recovery outreach through phone calls, written reminders, and in-person client visits to gain payment commitments.
• Document every collection action, payment promise, and escalation step in the receivables system to maintain a clear audit trail.
• Recommend and enforce credit limits, revised trading terms, or formal recovery procedures for accounts that remain chronically delinquent.
• Reconcile client statements against internal records to detect short payments, unapplied cash, and discrepancies before they age further.
• Investigate root causes of non-payment, such as missing purchase orders, pricing mismatches, delivery disputes, or service complaints, and collaborate with sales, operations, and customer service teams to remove blockers.
• Prepare weekly and monthly reports on collection performance, aging trends, cash forecasts, and credit exposure for executive review.

Requirements & Qualifications

• Bachelor’s degree or diploma in Finance, Accounting, Business Administration, Commerce, or a related field.
• Professional certification such as CPA(K), ACCA, or formal credit management/debt collection training is an added advantage.
• At least three years of progressive experience in B2B credit control, accounts receivable, or corporate debt recovery.
• Demonstrated success in managing collections from corporate, industrial, or commercial client accounts within a business-to-business environment.
• Strong command of credit control workflows, aging analysis, and multi-account reconciliation techniques.
• Diplomatic but firm negotiation skills, able to secure payment commitments without damaging client relationships.
• Excellent numerical and analytical abilities to spot billing errors, investigate invoice discrepancies, and produce dependable cash collection forecasts.

What We Offer / Why Join

This full-time, on-site position in Nairobi offers a monthly remuneration of KES 90,000. You will work within a structured finance team, gain exposure to cross-border corporate accounts, and play a central role in the company’s receivables performance and working capital management.