Debt Collection Officer

We are seeking a target-oriented Debt Collection Officer to manage outstanding customer payments and support collection activities in Dubai. The successful candidate will communicate with customers, conduct field visits, negotiate suitable payment arrangements, and work toward achieving monthly collection targets.

This role requires strong communication and negotiation abilities, along with the confidence to work independently in a field-based environment. Candidates must be available to join immediately and hold a valid UAE driving license.

Key Responsibilities:

• Follow up with customers regarding overdue and outstanding payments.

• Conduct field visits and carry out collection activities as required.

• Communicate with customers to understand payment issues and negotiate suitable payment arrangements.

• Ensure agreed payments are collected within the required timelines.

• Maintain accurate records of customer interactions and collection activities.

• Work toward monthly collection targets and assigned KPIs.

• Respond to customer queries and resolve payment-related concerns professionally.

• Provide regular updates on collection progress and outstanding accounts.

Requirements:

• Previous experience in debt collection, field collection, banking, finance, or a related area.

• Immediate joining is mandatory.

• Valid UAE driving license is mandatory.

• UAE work experience is preferred.

• Strong communication, negotiation, and follow-up skills.

• Target-oriented approach with the ability to work independently.

• Good customer handling and problem-solving abilities.

• Strong knowledge of:

• Debt and field collection procedures

• Customer payment follow-up

• Payment negotiation and settlement arrangements

• Collection targets and KPI management