Customer Support Specialist
Posted:
Position: Customer Support Specialist
Date Posted: July 3, 2026
Industry: Customer Support / SaaS / E-commerce
Employment Type: Full Time (Remote)
Experience: 1+ Year in Customer Support / Call Center / Client-Facing Roles
Qualification: Not Specified
Salary: $45,000 – $65,000 per year (Depending on Experience)
Location: United States (Remote)
Company: Careerscape
Description:
Careerscape is hiring a Customer Support Specialist to join its fully remote support team in the United States. This role serves as the primary point of contact for customers, providing assistance across chat, email, and phone while ensuring a smooth and positive user experience.
The position focuses on delivering fast and empathetic support, resolving customer issues efficiently, and identifying recurring product challenges. The role also plays an important part in improving overall customer satisfaction by communicating insights to internal product and engineering teams.
Key Responsibilities:
• Provide first-touch resolution support across chat, email, and phone channels.
• Assist customers with billing, account, and product-related queries.
• Log, tag, and manage tickets using systems such as Zendesk or Intercom.
• Escalate technical issues to engineering with clear reproduction steps.
• Maintain CSAT, response time, and resolution SLAs.
• Identify recurring customer issues and report them to product teams.
• Ensure smooth handoff of complex cases to relevant departments.
• Deliver clear, empathetic, and professional customer communication.
Requirements:
• Minimum 1+ year of experience in customer support or client-facing roles.
• Strong written and verbal communication skills.
• Experience with ticketing systems such as Zendesk, Intercom, Freshdesk, or HubSpot.
• Ability to work remotely across US time zones.
• Self-motivated with a reliable home office setup.
• Strong knowledge of:
• Customer support operations and ticket management systems.
• SaaS or e-commerce support environments (bonus).
• Issue resolution, escalation processes, and customer experience improvement.
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