Customer Support & Digitalisation Specialist – Automotive
Posted:
Position: Customer Support & Digitalisation Specialist – Automotive
Date Posted: March 31, 2026
Industry: Automotive / Digital Transformation
Employment Type: Full Time
Experience: 4–6 years in automotive technologies and digital projects
Qualification: Estimated Qualification like Bachelor’s Degree in Engineering, IT, Business, or related field
Salary: AED 5000 to 10000 (estimated)
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
A leading premium automotive organization is seeking a skilled and forward-thinking Customer Support & Digitalisation Specialist to join its team in Dubai. This role offers an exciting opportunity to contribute to digital transformation initiatives while enhancing customer experience across the Middle East region. The ideal candidate will have a strong background in automotive technologies, combined with project management expertise and a passion for innovation.
Key Responsibilities:
• Lead and manage regional customer service initiatives along with digital transformation projects.
• Drive the implementation of new systems and improve existing processes to enhance operational efficiency.
• Support the development of after-sales services and elevate customer experience using digital solutions.
• Collaborate closely with dealers, importers, and internal teams to ensure seamless project execution.
• Promote and implement innovative technologies within automotive service operations.
Requirements:
• 4–6 years of relevant experience in automotive technologies and digital transformation projects.
• Strong project management and organizational skills.
• Ability to coordinate with multiple stakeholders across different regions.
• Good understanding of customer service operations within the automotive industry.
• Passion for innovation and improving customer experience through digital solutions
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