Customer Success Manager
Posted:
Position: Customer Success Manager
Date Posted: July 6, 2026
Industry: SaaS / HCM / HR Technology
Employment Type: Full Time
Experience: Minimum 2 years in a customer-facing role within a SaaS or HCM software company
Qualification: Bachelor’s degree or equivalent relevant work experience
Salary: $70,000 – $90,000 DOE
Location: United States, REMOTE
Company: Arcoro
Description:
Arcoro is a rapidly growing SaaS company that provides modular HR solutions designed specifically for the construction and contracting industry. The organization focuses on helping businesses manage the full employee lifecycle through technology that improves hiring, onboarding, compliance, and workforce productivity.
The Customer Success Manager plays a key role in building strong customer relationships, driving product adoption, ensuring account health, and supporting long-term retention. This position also manages the full renewal lifecycle while acting as the customer’s internal advocate to ensure issues are resolved efficiently and customer value is continuously delivered.
Key Responsibilities:
• Maintain high levels of customer engagement and satisfaction to improve adoption and retention.
• Manage the end-to-end renewal process, including pricing discussions and renewal closure.
• Identify churn risks early and implement proactive retention strategies.
• Conduct regular check-in calls and Quarterly Business Reviews with customers.
• Identify opportunities for product expansion and coordinate with Account Management teams.
• Act as the customer advocate within Arcoro to ensure timely issue resolution.
• Collaborate across internal teams to resolve escalations and improve customer experience.
• Maintain strong knowledge of customer business needs and industry requirements.
• Understand Arcoro’s product suite, strengths, limitations, and use cases.
• Track customer stakeholders including decision makers, influencers, and champions.
• Achieve retention, renewal, and revenue-related KPIs.
Requirements:
• Minimum 2 years in a customer-facing SaaS or HCM software role.
• Bachelor’s degree or equivalent relevant work experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to identify churn risks and growth opportunities.
• Strong collaboration skills across internal teams.
• Ability to drive customer success and adoption outcomes.
Strong knowledge of:
• SaaS customer success and account management principles.
• HR technology, HCM platforms, and customer lifecycle management.
• Renewal processes, retention strategies, and churn mitigation.
Benefits:
• Competitive salary.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Short-term disability, long-term disability, and life insurance.
• Flexible PTO and paid company holidays.
• Remote / hybrid work options.
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