Customer Success Admin
Posted:
Position: Customer Success Admin
Date Posted: July 16, 2026
Industry: Technology Solutions | Customer Success | IT Services
Employment Type: Full Time
Experience: Minimum 1 Year of Related Experience
Qualification: High School Diploma Required; Associate Degree Preferred
Location: REMOTE, United States
Company: Velocity, A Managed Solutions Company
Description:
Velocity is seeking a Customer Success Admin to provide administrative and customer support assistance to its Customer Success team. This role involves working closely with Customer Success Managers, Project Coordinators, Technical Support teams, and internal departments to ensure excellent service delivery and smooth customer operations.
The successful candidate will support customer requests, maintain accurate records, manage documentation, and assist with various administrative processes. This position is ideal for an organized professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced technology environment.
Key Responsibilities:
• Complete and maintain Excel spreadsheets with accurate customer and operational data.
• Create customer locations and manage setup processes within internal systems.
• Assist with billing location setup and related administrative activities.
• Coordinate information between carrier tickets and customer spreadsheets.
• Support contract generation and document preparation.
• Gather information from technical tickets to assist with creating required documentation.
• Respond to customer correspondence and provide administrative support when needed.
• Create, track, and monitor support tickets as required.
• Process customer equipment order requests and billing submissions.
• Provide overall administrative assistance to Project Coordinators and Customer Success Managers.
• Perform additional duties and tasks assigned by leadership.
Requirements:
• High School Diploma required; Associate Degree preferred.
• Minimum 1 year of related work experience.
• Previous telecom or IT experience is preferred but not required.
• Strong customer service skills with a professional, patient, and courteous approach.
• Ability to work effectively in a customer-focused and fast-paced environment.
• Strong knowledge of:
• Microsoft Office applications, especially Excel and Outlook.
• Customer service operations and administrative processes.
• Online tools, software systems, and internal platforms.
• Data management, organization, and problem-solving techniques.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple tasks and projects while maintaining accuracy and urgency.
• Self-motivated with the ability to work independently and collaboratively with teams.
Benefits:
• Medical, Dental, and Vision Insurance.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Parental Leave.
• Paid Sick Leave.
• 401(k) Retirement Plan with Employer Match.
• Company-provided Life Insurance and Short/Long-Term Disability Coverage.
• Supplemental Benefits Available.
• Collaborative and inclusive workplace environment with opportunities for professional growth.
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