Customer Service Representative
Posted:
Job Description
Customer Service Representative
Company: Flomic Balikbayan Cargo
Location: Abu Dhabi, UAE
Job Type: Full-Time
Job Description:
Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.
Key Responsibilities:
- Assist customers with booking pick-up and delivery of balikbayan boxes
- Respond to inquiries via phone, WhatsApp, and social media
- Provide accurate information about rates, schedules, and promotions
- Coordinate with operations and drivers for smooth transactions
- Handle customer concerns and complaints professionally
- Update customer records and prepare basic reports
- Promote company services and special offers
Requirements:
- Currently based in Abu Dhabi
- Previous customer service experience is an advantage
- Good communication skills
- Familiar with WhatsApp, Facebook, and basic computer applications
- Friendly, patient, and customer-focused
- Can work under pressure and in a fast-paced environment
What We Offer:
- Competitive salary
- Supportive and friendly work environment
- Opportunity for long-term employment
You may send your CV to [email protected] or [email protected].
You can also send it via WhatsApp at +971 56 409 9353.
We look forward to receiving your application!
Job Type: Full-time
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