Customer Service Intern
Posted:
Company Details
Industry:
Retail
Website:
https://hotpoint.co.ke/
Description:
Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpo…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Are you passionate about helping people and creating great customer experiences? We are looking for enthusiastic and motivated customer service interns to join our team!
This internship is a great opportunity for someone looking to gain hands-on experience in customer engagement, retail support, online sales, and call center operations while building valuable communication and problem-solving skills.
Key Responsibilities
- Assist customers by responding to inquiries and providing product or service information
- Support walk-in, phone, and online customer interactions professionally and promptly
- Handle customer complaints or concerns and escalate where necessary
- Support order processing, follow-ups, and after-sales service
- Maintain accurate customer records and reports
- Assist in promoting products, offers, and services to customers
- Work closely with different departments to ensure excellent customer experience
- Support day-to-day operational and administrative tasks
Qualifications & Skills
- Diploma or Degree in Business, Communication, Marketing, Customer Service, or a related field
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused attitude
- Good problem-solving and interpersonal skills
- Basic computer literacy and familiarity with digital communication platforms.
- Ability to work in a fast-paced environment.
- Eagerness to learn and grow professionally
What You Will Gain
- Practical experience in customer service operations.
- Exposure to retail, online sales, and call center environments.
- Mentorship and professional development opportunities.
- Improved communication and customer engagement skills.
- Experience working in a dynamic and collaborative team.
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Contact Information
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