Customer Service Executive / Call Center Agent
Posted:
Job Description
Customer Service Executive
Job Description: We are seeking experienced and professional Customer Service Executives to join our team. The ideal candidate will handle customer interactions, resolve issues efficiently, and ensure a high level of customer satisfaction. This role requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
- Manage a high volume of incoming calls and provide detailed information regarding admissions.
- Maintain accurate logs of customer inquiries and follow up as required.
- Address and resolve customer complaints promptly and effectively.
- Offer suitable solutions to customer issues within defined time limits.
- Record all customer complaints daily, following company procedures.
- Communicate with customers to secure any necessary missing documentation.
- Respond to customer queries and requests with professionalism.
- Greet and assist visitors, ensuring a welcoming and professional experience.
- Perform additional administrative duties as assigned.
Qualifications:
- Bachelor’s degree in administration or a related field.
- At least 2-4 years of experience in customer service or a similar role.
- Strong multitasking, time management, and organizational abilities.
- Excellent verbal and written communication skills.
- Proficient in data entry and basic computer operations.
- Knowledge of customer relationship management (CRM) systems.
- Demonstrated ability to provide exceptional customer service.
- Fast and efficient problem-solving skills.
- Professional and respectful attitude towards customers and colleagues.
Candidates must currently be based in Dubai and be willing to work in the second shift.
How to Apply: Interested candidates are encouraged to submit their resumes detailing relevant experience to [email protected] .
We look forward to welcoming dedicated professionals to our team!
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
Experience:
- customer service: 2 years (Required)
Work Location: In person
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.