Customer Service Associate
Posted:
Company Details
Name:Adept Systems
Industry:
Consulting
Website:
http://www.adeptsystems.co.ke/
Description:
Adept Systems is a Kenyan company established in 1994, providing a full range of management consultancy services in the areas of human resources
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Core Responsibility
- Order Management
- Managing the end-to-end Order-to-Cash cycle via ERP systems.
- Account Retention
- Maintaining B2B relationships with developers and distributors.
- Logistics Link
- Coordinating with dispatch teams to minimize lead times.
- Issue Resolution
- Resolving weight, quality, and delivery disputes.
- Telesales
- Daily calling of Retailers for order generation
Education:
- Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
- A background or certificate in Civil Engineering or Building Construction is highly preferred to provide technical product support.
Experience:
- 1–2 years in customer service or sales, ideally within the manufacturing or construction sector.
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