Customer Service Assistant
Posted:
Company Details
Name:Zuri Blooms
Industry:
Arts and Crafts
Website:
https://zuriblooms.co.ke/
Description:
Welcome to Zuri Blooms, your oasis in the online floristry universe. More than just a flower shop, we are artisans of experience, crafting narratives with every petal. Nestled in the heart of Garden City, Thika Road, Zuri Blooms invites you to explore a world where flowers aren't just arrangements b…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Zuri Blooms is looking for a friendly, organized, and customer-focused individual to join our team as a
About the Role
You will be responsible for assisting customers, managing orders, responding to inquiries, and ensuring a smooth and pleasant customer experience across our online platforms.
Key Responsibilities
- Respond to customer inquiries via WhatsApp, Instagram, phone, and email
- Assist customers with gift, flower orders and product recommendations
- Process and follow up on orders
- Handle customer concerns professionally and efficiently
- Coordinate with the operations team to ensure timely deliveries
- Maintain excellent customer experience standards
Requirements
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Customer service experience is an added advantage
- Comfortable using social media and online communication platforms
- Attention to detail
Apply on myjobmag or send your CV with the subject line:
Customer Service Assistant Application
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Contact Information
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