Customer Service Assistant
Posted:
Company Details
Industry:
Consulting
Website:
https://emergeegressconsulting.com/
Description:
Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks …
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Role Objective
Our client a 4 Star Hotel is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients, reservations on behalf of the company.
Core Duties and Responsibilities
- Welcome guests, processing check-ins/check-outs, and verifying identities and payment methods.
- Managing bookings via phone, email, or walk-ins, and keeping the Property Management System (PMS) up to date.
- Handling guest complaints with empathy issue and finding a solution quickly.
- Providing local recommendations for dining, transport, and sightseeing.
- Processing payments, and ensuring the cash drawer balances at the end of the shift.
- Relaying messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
- Any other relevant duties as assigned.
Job Specifications and Qualifications
- Diploma in Business Administration, Communication, Tourism, Hospitality or related field
- At least 2 years’ relevant work experience.
- Proficiency in MS Office Suite & CRM tools.
Key Competencies
- Good communication skills (written and verbal).
- Active Listening skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills
335 open positions on Semasocial right now
· 6970 open positions in Nairobi County, Kenya
· 9 posted in the last 7 days
Contact Information
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