Customer Service Agent - CSA
Posted:
Company Details
Name:Influx
Industry:
Telecommunications
Website:
https://influx.com/
Description:
We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7.
,
We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in on… View more
,
We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in on… View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
We’re looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Requirements:
- Excellent written and verbal in English (for English speaking agents) and/or Spanish (if you're applying for Spanish Bilingual).
- Strong problem-solving skills.
- Sense of humour.
Duties:
- Diagnose and solve problems.
- Communicate effectively via chats, calls and video calls with our customers.
- Coordinate effectively with peers and your manager.
- Contribute to a high-performance and friendly workplace culture
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· 6970 open positions in Nairobi County, Kenya
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