Customer Experience Officer

Job Title: Front Office Administrator / Health Records Clerk

Job Summary

We are seeking a detail-oriented and customer-focused professional to join our team as a Front Office Administrator / Health Records Clerk. In this role, you will be the first point of contact for patients and visitors, manage administrative tasks, and maintain accurate health records within a dynamic, service-oriented healthcare environment.

Key Responsibilities

• Greet and assist patients, visitors, and healthcare providers in a professional and courteous manner.
• Manage front desk operations, including appointment scheduling, check‑in/check‑out, and telephone inquiries.
• Maintain, update, and secure patient health records and administrative files using Health Management Information Systems.
• Ensure accurate data entry, record retrieval, and compliance with confidentiality and data protection policies.
• Coordinate with clinical and administrative staff to streamline patient flow and information exchange.
• Handle billing and payment processing or direct patients to the appropriate department.
• Assist in preparing reports, documents, and correspondence as required.

Qualifications and Requirements

• Diploma in Front Office Administration, Business Administration, Health Records, or an equivalent qualification.
• At least two (2) years of working experience in a service‑oriented industry.
• Proficiency in computer skills, especially in Health Management Information Systems (HMIS) and standard office software.
• Good communication and interpersonal skills.

Skills and Competencies

• Customer Focus: Ability to provide exceptional service and maintain a positive attitude under pressure.
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.
• Technical Proficiency: Comfortable using HMIS, electronic health records, and general office applications.
• Team Collaboration: Works well with diverse teams and contributes to a supportive work atmosphere.
• Time Management: Able to prioritize duties and meet deadlines in a fast‑paced environment.