Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Estimated: KES 45,000 - KES 300,000 / month
Other Pay:
Benefits
Role Overview
As a Customer Success Engineer Intern at ABNO Softwares, you will work alongside the delivery team to deploy ERP modules and keep them running smoothly in live client environments. Your day-to-day focus is on configuration, troubleshooting, and supporting end users, which gives you direct exposure to how enterprise software is implemented and maintained. This role matters because reliable ERP operations directly affect client productivity, and your support helps preserve system stability and trust.
Key Responsibilities
- Configure ERP modules according to client specifications, including workflows, user roles, report layouts, and system parameters.
- Perform routine system checks and optimization tasks to maintain performance and data integrity across deployed environments.
- Respond to client support tickets, diagnose issues, and escalate or resolve technical problems related to ERP functionality.
- Assist with data migration activities, such as preparing, validating, and loading data into the system during new implementations.
- Create and update documentation for configuration decisions, troubleshooting steps, and operational procedures.
- Participate in client training sessions to demonstrate workflows and explain technical features in clear, non-technical language.
- Collaborate with engineers and project managers to translate business requirements into practical ERP configurations.
Requirements & Qualifications
- Bachelor’s degree or ongoing studies in Computer Science, Information Technology, Software Engineering, or a related field.
- Genuine interest in ERP systems, enterprise software, and the implementation lifecycle.
- Basic familiarity with databases, system configuration, or scripting languages is a plus.
- Strong analytical mindset with a methodical approach to troubleshooting and attention to detail.
- Effective communication skills, both written and verbal, for interacting with clients and cross-functional teams.
- Ability to adapt quickly to new technologies and work within structured client environments.
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Contact Information
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