Credit Control Officer

Role Overview

This position focuses on actively managing a defined portfolio of customer accounts, with an emphasis on collecting outstanding debts, reconciling balances, and maintaining accurate receivables records within an ERP/Sage environment. The work involves routine contact with customers to secure payments, investigating overdue and disputed invoices, and preparing the reports that track collection performance and debtor aging. By keeping account balances within approved credit terms and escalating high-risk cases, this role directly supports the broader finance team's collection targets and cash flow goals.

Key Responsibilities

• Own a designated customer portfolio, conducting proactive follow-ups through calls, emails, and meetings to collect overdue and current amounts.
• Prepare and maintain debtor aging analyses, monitor DSO, and flag accounts that near or exceed the 45-day payment threshold.
• Support recovery of high-risk "Red Category" accounts, including institutional and government debtors, by issuing statements, tracking payment promises, and coordinating on settlement plans.
• Generate and verify customer invoices in ERP/Sage, ensuring supporting documentation, pricing, and contractual terms are accurate before billing.
• Reconcile customer accounts, investigate short payments, unapplied receipts, and disputes, and work with Sales, Operations, and Finance to resolve them.
• Enforce approved credit policies by monitoring limit breaches, non-compliant accounts, and payment behavior, then escalating exceptions to the Credit Control Supervisor.
• Maintain the Total Debt Portfolio Report and Delivery-to-Invoice Report in Google Sheets, reconciling these against ERP/Sage balances.
• Confirm M-Pesa customer payments, update the M-Pesa Register, allocate receipts correctly, and maintain organized documentation for all receivables transactions.

Requirements & Qualifications

• Diploma or Bachelor's degree in Accounting, Finance, Commerce, Business Administration, Economics, or a closely related field from a recognized institution.
• CPA Part I or equivalent accounting certification is an advantage, as is additional training in credit management, debt recovery, or receivables management.
• Minimum 2–3 years of experience in credit control, debt collection, accounts receivable, customer account management, or a related finance role.
• Proven experience in customer collections, debtor aging schedules, account reconciliations, and collection reporting.
• Hands-on experience with ERP/Sage accounting systems and proficiency in Microsoft Excel and Google Sheets for financial reporting.
• Experience working with corporate, institutional, or government customers and handling mobile money payment reconciliation is desirable.
• At least 3+ years of overall finance experience and 3+ years specifically in Accounts Receivable, as required by the hiring team.
• Strong communication, negotiation, and follow-up skills, with the ability to manage multiple accounts and deadlines while maintaining professional customer relationships.
• High integrity, attention to detail, and a proactive approach to identifying credit risk and resolving payment issues.