Cost Controller

Job Title: Customer Service Representative / Front Desk Agent (Hospitality)

About Sosa Cottages

Sosa Cottages is a premier hospitality provider committed to delivering exceptional guest experiences. We are an equal opportunity employer seeking dedicated, honest, and customer-focused individuals to join our team.

Key Responsibilities

• Provide outstanding customer service to guests and visitors.
• Manage front desk operations, including check-ins, check-outs, and reservations.
• Handle inquiries, complaints, and requests with a friendly and professional demeanor.
• Maintain accurate records and assist with administrative tasks using Microsoft Word and other basic computer applications.
• Collaborate with team members to ensure a welcoming and efficient environment.

Qualifications & Requirements

• Must be a Kenyan citizen with relevant academic and professional qualifications from a recognized institution.
• Positive attitude with willingness to learn and work hard.
• Excellent written and verbal communication skills in English.
• Friendly and engaging personality.
• Must be honest and demonstrate high integrity.
• Excellent customer service skills.
• Proficiency in Microsoft Word and basic computer applications.
• Excellent planning and time management skills.
• Relevant experience will be an added advantage.

How to Apply

Interested candidates should send their application documents to [email protected]. Applications will only be accepted through this email address.

Your application must include the following:

• Handwritten or typed application letter clearly stating the position applied for.
• Updated Curriculum Vitae (CV) and copies of academic result slips and certificates.
• Testimonials and reference letters (if available).
• Copy of National ID or waiting card.
• Daytime phone number.

Important Notes:

• Applicants must indicate the position applied for as the subject line of the email.
• Sosa Cottages is an equal opportunity employer.
• Only shortlisted candidates will be contacted.
• Applications will continue to be accepted until all vacancies have been filled.