Consular Associate

Role Overview

Working under a Consular Officer, the Consular Associate supports operations across American Citizen Services, visa processing, and fraud prevention. The role combines accurate case data entry, public-facing service, official correspondence, and research support, helping the consular team apply complex rules carefully and respond effectively to the public and government partners.

Key Responsibilities

• Support American Citizen Services by assisting U.S. citizens with consular matters.
• Carry out non-adjudicatory steps in nonimmigrant and immigrant visa processing.
• Assist Fraud Prevention Unit work, including investigations and validation studies.
• Enter information in consular systems accurately and identify or correct errors in submitted or staff-entered data.
• Prepare and manage correspondence with members of the public, attorneys, U.S. and host-country government offices, Congress, and other parties.
• Maintain organised records and files, and manage competing administrative tasks.
• Research and apply relevant U.S. and host-country laws, regulations, legal precedents, and court decisions as required.
• Handle sensitive cases and interactions with discretion, sound judgment, and appropriate care.

Requirements & Qualifications

• High school completion is required.
• English fluency at Level IV is required in speaking, reading, and writing.
• Experience must meet one of these thresholds: at least three years in office administration, including at least one year of consular experience; two years of office administration at the FP-07 training level; or one year of office administration at the FP-08 training level.
• Strong general computer skills, including proficiency with Microsoft Office and information and database management.
• Accurate data-entry skills and the ability to review records for errors.
• Effective organisation, task management, and filing skills, along with the ability to draft official correspondence and reports.
• Good interpersonal skills and the tact to assist the public in sensitive or difficult circumstances.
• Sound judgment when assessing evidence and applying complex regulations.
• Ability to obtain and maintain a U.S. Department of State Secret security clearance.

What We Offer / Why Join

The position may be filled at the full performance level, which is the preferred level for this vacancy.